Thank you for purchasing our products at wandererhoney.com.au operated by DOLFI BENESH PTY LTD.
We offer a full money-back guarantee on all purchases made on our website but under certain conditions. We invite you to read the conditions explained in more detail below, to see the condition that applies to your situation while following the correct procedure.
If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 14 days to return or exchange a product purchased online with a valid receipt.
After 14 days, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first 7 days after their purchase to ensure it meets your needs.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, gifts and bonus items that shipped with the product. If the product is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced).
If you have any further questions or would like to request a refund, please do not hesitate to contact us.
Refunds (if applicable)
Once your returned product is received and inspected! We will send you an email to notify you that we have received your returned product. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.
In some cases, only partial refunds are granted (if applicable):
Products with obvious signs of use;
Any product that is not in its original condition is damaged or missing parts for reasons that are not due to our error; and
Any product returned more than 14 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at
https://wandererhoney.com.au/contact-us/
Final Sale items
We do not offer refunds for final sale items unless they are defective.
Exchange (if applicable)
We only replace products if they are defective or damaged. If you need to exchange a product for the same product, please send us an email and post your product to:
Wanderer Honey
2 Chiltern Rd.
Ingleside. NSW
2101. Australia
Shipping
To return your product with your contact details and the reason for your return.
Please mail it to the following address:
Wanderer Honey
2 Chiltern Rd.
Ingleside. NSW
2101. Australia
You will be responsible for paying your own shipping costs to return your product unless the product is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you, may vary. If you are shipping a product over AU$100, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned product.
Right of cancellation
In addition to our Returns & Refund Policy, if you are a customer in the European Union, you have the right to cancel your contract with us and receive a full refund within 3 calendar days of receiving your order, if you are an online, postal or telephone customer.
To exercise your right to cancel the contract you must request a refund in writing within 1 calendar day of purchase. The refund will include all standard delivery charges paid. You will be responsible for the return shipping cost of a cancelled order. To exercise your right of cancellation, please contact us using the online form.